Telemedicine Services in Singapore
Join the video call directly from your smartphone, tablet or computer via Platoconnect.
We want to ensure patient safety and quality of care therefore, the type of appointment will be assessed by our staff to see if the reason for the visit is suitable for telemedicine. Our staff will contact you if an in-person consultation is required.
How does it work?
Simply request a telemedicine appointment using our Online Booking system or by phoning our clinic. One of our friendly staff will be in touch via phone or email to confirm your appointment and send through detailed information on how to get you all setup and ready to join your telemedicine appointment.
For further information please refer to our Telemedicine Guidelines.
Offering consultations from the comfort of your home
Are My Symptoms Suitable For a Telemedicine Consultation?
Conditions NOT suitable for Telemedicine:
Any Emergencies, the following are symptoms of emergencies and you should go to the Emergency department of a hospital immediately:
- Persistent and severe chest pain
- Severe injuries – including fractures and uncontrolled bleeding wounds
- Recurrent vomiting
- Diarrhoea with black stools
- Vomiting blood
- Severe breathing difficulties
- Severe sudden headaches
- Sudden paralysis/ weakness / numbness/ slurred speech
- In labour, pregnancy complications
Conditions suitable for Telemedicine:
- Colds and Flu
- Skin conditions
- Chronic Medication refill
- Stable chronic medical conditions
- Diarrhoea, constipation
- Travel Medicine advice
- Follow ups (Health screenings etc)
- Mental Health follow up
- Second opinions
The following symptoms need to be assessed in-person, please book an appointment to be seen in the clinic:
- Blood in urine
- Urinary or bowel incontinence
- Fever > 3 days
- Visual disturbances
- Dizziness
- Minor injuries
- Abdominal pain
- Mild to moderate breathing difficulties
- Mild chest pain
- First consultation for pre-existing chronic conditions
- Patients requiring frequent or long term use of medications with addictive potential
IMC reserves the right to terminate any Telemedicine consultation should their assessment be that they are unable to deliver the appropriate standard of care to the patient.
Should IMC assess that it is necessary to have a face-to-face evaluation/consultation with the patient before or very soon after commencement of Telemedicine services, or if the patient is advised to seek emergency care, the patient is advised to follow this advice. IMC and/or its doctors will not be responsible for the patient’s failure to do so.
Telemedicine services are available at all of our clinics, giving patients the flexibility and convenience to consult with their doctor.
Telemedicine FAQ’s
Our telemedicine service is available to all patients whereby their reason for the visit has been deemed suitable for a Telemedicine Consultation. Patients may be re-evaluated on a case by case basis to assess their continued suitability for Telemedicine consultations, at the discretion of an IMC registered doctor.
During the consultation, if the doctor feels that an examination or tests that cannot be done over telemedicine is necessary, they may terminate the telemedicine consultation and request that you come in for an in person consultation.
A smart phone, tablet, laptop or desktop PC can be used for your Telemedicine Appointment.
You’ll need to download the Plato Connect Application from your App store.
If you’re using Chrome or Firefox browser on your laptop or desktop computer a direct link will be sent to you prior to your appointment.
Make sure your microphone and camera is turned on and please ensure you’re in a quiet, private location where able.
You may be asked to enter in your credit card details if we don’t
If medicine is prescribed to you during a Telemedicine consultation, the prescription or medicine may be collected by you or a person authorised by you from one of our IMC clinics. Alternatively you can choose to have the medicine delivered with cost being $25-30 to your designated address within Singapore. IMC are unable to deliver medication outside the jurisdictions of Singapore.
Please note that some controlled medications can’t be delivered and will need to be collected in person at one of our clinics.
IMC has strict restrictions on the types of consultations that it assesses to be suitable for Telemedicine consultations. The diagnosis, prescription of medicine and issuance of medical certificates (MC’s) provided to you via IMC’s Telemedicine service (i.e. without a physical medical consultation) are subject to the IMC doctor’s professional judgement and the precise circumstances of each presenting case.
Yes, if you are already set up on our Insurance Direct Billing service and have a valid credit card on file, we will only require a signed copy of the Patient agreement to Telemedicine service terms before you will be eligible to use our Telemedicine service.
Either party (either you or the IMC doctor you are consulting with) may terminate any Telemedicine consultation at any time before or during the Telemedicine appointment. Fees and charges for each Telemedicine consultation will be charged according to IMC’s existing fee schedule. Fees and charges will be determined by the IMC doctor on a case-by-case basis, depending on the matter which was discussed during the Telemedicine consultation, if/when at which point the Telemedicine consultation was terminated, and/or the reason for premature termination of the Telemedicine consultation.
